Scheduling

Scheduling INFO
Our Scheduling Team

How to check your schedule

Check your Snow School schedule at instructor.snow.com 

Please note: The "My Schedule" tab in Epic Employee is NOT used for WB INSTRUCTORS. 
 
To sign in: open instructor.snow.com 

Username: your active WB pass # (found on your Vail Resorts pass) 
Password TBD: $noW2526 (S=$ and the W is capitalized)
 

3 - 2 - 1 RULE for when your schedule can change

  • 3: If your schedule changes 3+ days before a lesson, the schedulers will NOT contact you to make you aware of the change. It is your responsibility to check your schedule.

  • 2: If your schedule changes 2 days before a lesson, the scheduling team will email you to make you aware of the change.

  • 1: If your schedule changes 1 day before a lesson, or on the morning of, the scheduling team will call and/or text you.

Contact Scheduling

Privates Schedulers

Phone: 604-905-2235

Email: WBPvtSchedulers@vailresorts.com

Adults Schedulers

Phone: 604-905-2264

Email: WBAdultSchedulers@vailresorts.com

Kids

Phone: 604-905-2206

Email: WBKidsSchedulers@vailresorts.com

Schools on Snow & Specialty

Phone: 604-938-7189

Email: WBSchoolsSchedulers@vailresorts.com

TROUBLESHOOTING

Need help logging into your schedule? Troubleshooting, understanding how to read your schedule. See our Schedule Guide. 

Part Time Instructor Calendars

Part Time Instructors select your part time dates from the email sent by the Scheduling Team with a link to flaik. 

PLEASE NOTE: passes are NOT active UNTIL after PT instructors have submitted your availability dates. If you do not think you can fulfill your commitment with the days selected, please contact your manager. 

  • PART TIME REGULAR: instructors are committed to a regular schedule of 1 or 2 days per week for the season (e.g. a club program). 

  • PART TIME HOLIDAY: instructors are committed to working 17+days during our peak periods. 
     
    If you did not receive the email with our dates calendar, please email the Scheduling Team. 

Flaik Troubleshooting 

Need help with flaik? Follow our Flaik Guide

Workload Expectations

The ski industry can be affected by weather, time of year, the economy and sometimes even pandemics. 
We cannot guarantee a definite amount of work during a season, but work schedules follow these guidelines: 

FULL TIME: 

  • scheduled 4 or 5 days per week (with extra days during our peak periods) 

PART TIME REGULAR: 

  • 17+ day commitment working a regular day of the week throughout the season 

  • e.x: every Saturday in a club program 

PART TIME HOLIDAY: 

  • 17+ day commitment during our peak and high-demand periods 

  • Dec 14 - Jan 5 | Feb 15 - 23 | March 15 - 30

Requesting time off

To request additional days off, please email your Scheduling team with your Supervisor copied in. Time Off requests should be submitted at least 2 weeks in advance. Requests will be granted on a first come, first served basis. During our Peak ‘blackout’ periods, no time off is approved by the Snow School.

POD 101’s

If you have been scheduled to a pod you are unfamiliar with, please read our Pod Specific 101s for information such as where and when to meet, what the day will look like, lunch information and what to expect. 

Peak Periods

(no requested time off during these periods)

DEC 20 - JAN 04 | FEB 14 - 21 | MAR 16 - 26

Training Schedule

Your elective training schedule is separate to your work schedule. It is your responsibility to ensure you do not schedule yourself for training on a day you are scheduled to work.

Please explore the Training Tab for more info on how to sign up for training, and talk to the scheduling team if you see any conflicts.

A schedule guide with instructions and error messages. It includes sections on viewing schedules, error messaging for authentication issues, schedule details, and rules for schedule changes. The page features a blue and white color scheme with red text for alerts and instructions.

Instructor Schedule Web Site

Instructors can log into this web site over the Internet from any location.

Instructor Requirements:  An Active Ski Pass and an active Instructor Profile

Note: If you are going to use this application, please note the Support and Security bullets that are included.

 

What can you do from any PC with Internet access:

  • View your schedule

  • Access limited information about your private lesson client (only Name/City/State) 

  • Sign Up for and View your Clinics 

  • Check your messages.

 

Support:

  • VRI is not responsible for supporting non-VRI PC's or for providing Internet access for non - VRI PC's.   VRI is simply providing a website that authorized instructors can use. 

  • Beyond this application, VRI is not responsible in any way to troubleshoot or correct problems on non-VRI owned computers.

  • If there is a problem with the Schedule Application when you are trying to access it over the Internet please notify (each resort should enter contact info here).  They will either be able to help you, or notify the IT Support Center of an overall system issue.

Security

  •  Please make sure you close your browser and log-off if you are using a P.C. in a public place. 

  •  If left on, the next person in line will have access to our instructor and guest information.

 

How to get into the site:

From your browser, type in the address: instructor.snow.com  (no www needed)

Pass Number: Enter your pass # (the 10 digit number located underneath your employee photo) and click Logon.

Password:   $noW2425 (S = $ and the W is capitalized)

 

Once in the site: View Schedule feature

Once you have properly logged onto the system, your schedule will appear automatically starting with today's date.  For a different date range within the same month, move arrow to "Change the Date" and click.  A Calendar pops up.  Point arrow on the first date of the new range you want to view and click.  For a date range in a different month, move arrow to Month (example December) and click on the right forward button or left backward button (to scroll to Month you are looking for).   

 

Once in another month or another screen, you may need to use the "Back" button to get back to the main screen to check messages or check out additional date ranges or if available click arrow on the envelope titled View Schedule.

Private Details*

 To view more detail about your Private Lesson, move arrow to large bold asterisk under Private Detail (lined up with the date you are interested in viewing) and click.  To protect our client's privacy through the Internet, ONLY the following information will appear: 

· Reservation ID

· Guest Name, City and State

· Skill Level

· Comments (includes lesson start time)

· The Reservationist who made the booking or made the last change to the booking

· Lesson Start Location

· Lesson End Location

Activity Detail

This information will appear once the lesson has been taught and it is logged in the instructor pay system.

Meet the Scheduling Team

  • M-C Baron

    Assistant Manager

  • A young man with red hair and a beard, wearing a gray North Face jacket with a name tag that reads 'Michael' and indicates he is from Leitrim.

    Michael Loughlin

    Sr. Scheduler - Privates

  • A young woman with long blonde hair, wearing a red sweater, smiling against a plain light beige background.

    Laura Creighton

    Sr. Scheduler - Groups

  • A young woman with long brown hair, smiling, wearing a tan North Face jacket, outdoors with a bright, neutral background.

    Paula Gombar

    Lead - Privates

  • Lucy Turriff

    Lucy Turriff

    Lead - Groups & Unicorn Program

  • A woman with dark hair tied back, smiling, wearing jewelry including hoop earrings and a necklace, dressed in a light-colored top and a gray textured cardigan, standing against a plain off-white background.

    Chloe Hunter

    Privates

  • A woman with short brown hair and piercing in her nose, wearing earrings, a dark shirt, and a knitted cardigan with green and brown stripes. She is smiling, standing against a plain light beige background, with a name tag that reads "AMI, DENMARK, AUS".

    Amy Wilson

    Privates

  • A young man with brown hair and a beard, wearing a light purple Nike hoodie, standing against a plain beige background.

    Dylan O'Hara

    Privates

  • A young woman with blonde hair smiling and wearing a navy blue shirt with a logo on it.

    Amy Clark

    Adults & Adaptive

  • A smiling man with long hair tied back, wearing a blue The North Face jacket and a maroon shirt, standing against a plain, light-colored background.

    Lovro Klecina

    Adults, GAP & Training

  • A woman with long, wavy, dark red hair smiling at the camera, wearing a black and gray striped sweater with buttons, against a plain beige background.

    Amber Payne

    Schools & Specialty

  • Portrait of a young man with short brown hair and a beard, smiling, wearing a black t-shirt and a plaid shirt with dark and orange stripes, against a plain light background.

    Patrick Elliott

    Schools & Season Long Programs

  • A young man with short brown hair, one eye slightly droopy, smiling in front of a plain beige background.

    Roman Caulfield

    Kids

  • A woman smiling, wearing a purple sweater and a black puffer vest, with a plain light beige background.

    Anna Tsimogiannis

    Kids

  • A young woman with long black wavy hair and light skin, wearing a gray sweatshirt with text, standing against a plain light beige background.

    Cassie Taylor

    Kids