New Staff Information
Welcome to Whistler Blackcomb Snow School! We are SO excited for you to come and join us here in Whistler.
Onboarding Forms
All new hires are in the process of receiving offers. You will receive an email from Olivia at Vail Resorts with your offer of employment. All offer letters through our certified instructor posting will include Level 1 instructor and $20/hr rate of pay. We will adjust job title and rate of pay accordingly when certifications and experience is submitted to WBSSPay at the beginning of season. Please review our compensation plan under 'Pay' menu for more information.
Once you sign you contract and complete the additional form sent from Olivia, your onboarding will be initiated. Onboarding forms will be sent from peopleconnect@vailresorts.com with a link to sign onto epic employee and complete tasks. Please complete the tasks in Epic Employee when assigned to you. You will be assigned tasks to complete initially upon your job offer and then you will be assigned additional tasks to complete upon hiring approximately mid-November.
When you have completed your onboarding and arrive in Whistler in November, you will be able to check-in in person. New instructors must wait until they have completed all tasks and wait until after November 12th for an email from WBSSPay with customer IP number.
Your supervisor will reach out when they have started at the end of the first week in November.
If you have any questions over the summer, please reach out to Lucie, our recruiting admin lbishop@vailresorts.com.
Get your Pass and Uniform
STEP 1: Pick up your Pass
New instructors must wait until they have completed all onboarding steps on the Epic Employee website and have received the customer ID number from WBSSPay@vailresorts.com.
*Important*
During pass pick up please make sure to identify as an instructor and give the customer IP number received from WBSSPay. Your Pay Profile is linked to your employee pass and therefore it is important to receive the correct pass that is linked to that Customer IP number. To reduce wait times at the pass center please come prepared with this information in hand.
Employee Pass Center Location:
Nov 1-25: Whistler Kids 9am - 5pm
Nov 26 onwards: Blackcomb Daylodge 11am - 2pm
STEP 2: Pick up your Uniform
Uniform Pickup Location: The Springs (4309 Skiers Plaza attached to the Westin Hotel)
Please plan on picking up your uniform 2 days before your first training day. We will email you with times that have been reserved for Snow School uniform pick up.
Note: You must pick up your employee pass before going to collect uniform.
Make sure your Pay is Correct
Update Visa and SIN Information
If you are on a work permit, you will need to upload a copy of your visa and your SIN to epic employee. Please use 'Update My Personal Information' form - this can also be found using the search bar at the top of your epic employee home page.
SIN numbers are issued by the Canadian Government, and you can receive at a Service Canada office (located in Vancouver and Squamish). There is an outreach office in Whistler sometime in December TBD.
Send your Qualifications in to WBSSPay@vailresorts.com
Please send all proof of certification, experience and work hours to www.wbsspay@vailresorts.com so that we can get your pay correct right from the start of the season. Every new staff member will be paid @ $20 per hour until that information has been submitted.
New Staff Training
First year employees will have a series of paid and mandatory trainings to take part in before starting work. We will email you a link to sign up for training by November 1st. Click on the link below to see details of this training.