New Staff Information
Welcome to Whistler Blackcomb Snow School!
We are SO excited for you to come and join us here in Whistler!!
All new hires are in the process of receiving offers. You will receive an email from Olivia at Vail Resorts with your offer of employment. All offer letters through our certified instructor posting will include Level 1 instructor and $20/hr rate of pay. We will adjust job title and rate of pay accordingly when certifications and experience is submitted to WBSSPay at the beginning of season. Please review our compensation plan under 'Pay' menu for more information.
Once you sign you contract and complete the additional form sent from Olivia, your onboarding will be initiated. Onboarding forms will be sent from peopleconnect@vailresorts.com with a link to sign onto epic employee and complete tasks. Please complete the tasks in Epic Employee when assigned to you. You will be assigned tasks to complete initially upon your job offer and then you will be assigned additional tasks to complete upon hiring approximately mid-November.
When you have completed your onboarding and arrive in Whistler in November, you will be able to check-in in person. New instructors must wait until they have completed all tasks and wait until after November 12th for an email from WBSSPay with customer IP number.
Your supervisor will reach out when they have started at the end of the first week in November.
If you have any questions over the summer, please reach out to Lucie, our recruiting admin lbishop@vailresorts.com.
Onboarding Forms
In Person Check in: Get your Pass and Uniform
STEP 0: New instructors must wait until they have completed all onboarding steps on the Epic Employee website and have received the customer ID number from WBSSPay@vailresorts.com.
STEP 1: Pick up your Pass
*Important*
During pass pick up please make sure to identify as an instructor and give the customer IP number received from WBSSPay. Your Pay Profile is linked to your employee pass and therefore it is important to receive the correct pass that is linked to that Customer IP number. To reduce wait times at the pass center please come prepared with this information in hand.
Employee Pass Center Location:
Nov 1-25: Whistler Kids 9am - 5pm
Nov 26 onwards: Blackcomb Daylodge 11am - 2pm
NB: Snow School supervisors will be at the Employee Pass Centre, Whistler Kids, Village location to answer questions during certain times. We would love if you came to check in during these times if possible:
Nov 13th 1pm – 3pm
Nov 16th 9am -11am
Nov 19th 10am -12pm
Nov 21st 9am – 10am
Nov 25th 9am-11am
STEP 2: Pick up your Uniform
Uniform Pickup Location: The Springs (4309 Skiers Plaza attached to the Westin Hotel)
Please plan on picking up your uniform 2 days before your first training day. We will email you with times that have been reserved for Snow School uniform pick up. More uniform pick up details here.
Note: You must pick up your employee pass before going to collect uniform.
Make sure your Pay is Correct
Update Visa and SIN Information
If you are on a work permit, you will need to upload a copy of your visa and your SIN to epic employee. Please use 'Update My Personal Information' form - this can also be found using the search bar at the top of your epic employee home page.
SIN numbers are issued by the Canadian Government, and you can receive at a Service Canada office (located in Vancouver and Squamish). There is an outreach office in Whistler some time in December TBD.
Send your qualifications in to WBSSPay@vailresorts.com
Please send all proof of certification, experience and work hours to wbsspay@vailresorts.com so that we can get your pay correct right from the start of the season. Please send all certification and experience documentation in one email.
Every new staff member will be paid @ $20 per hour until that information has been submitted.
Entry points for each level of certification:
Level 1 - $21/hr
Level 2 - $23/hr
Level 3 - $27/hr
New Staff Training
First year employees will have a series of paid and mandatory trainings to take part in before starting work.
We will be sending out training dates to all snow school new hires on November 1st. The first day of training selected will be your first day of work. Our first new staff snow school orientation will be on November 26th but we will also have later orientations in December for those who have not yet arrived in Whistler. On-Snow training dates will be scheduled from end of November through the first couple of weeks of December.
Checking Your Schedule
We use a system called RPOS (or ProConnect) for managing instructor scheduling. The website for this is: instructor.snow.com, make sure to bookmark this page on your phone, you will use this daily.
Our team of schedulers are hard at work populating schedules in ProConnect (RPOS). They should be ready for your viewing as you become active. For more information on checking your schedule, work expectations & guidelines, and how to contact our schedulers, consult the Scheduling Tab on this website.
If you are a Part Time staff member, you will be sent an email from FLAIK to select holiday dates to work for us.
More Useful Resources
Whistler Community Services Society
Whether you’re new to Whistler or a local, Whistler has some amazing community resources. In addition to their thrift stores (the Re-Use-It & Re-Build-It Centres), Whistler Community Services Society (WCSS) offers a range of support from food security with their food bank, mental and emotions health support through an outreach program, drug testing kits and legal and financial support and advice. It’s OK not to be OK.
If you’re new here, check out the 2025 Whistler Navigator, a guide to be used to discover local resources and tools to support you in adapting to situations that may arise during your time here. Read it carefully as there are also some secret local’s tips!
Housing
WB snow and bike school has an allocation of beds in our Employee Housing called HOUSE.
Full time are able to apply for house, by filling out the application you are sent after you complete the New employee setup forms (link also below)
Winter applications are open and you will create an account using your own personal email address. Please note we will do our best to provide housing but do have extremely limited availability.
New hires will need to wait until they receive the peopleconnect@vailresorts.com email to go to epic employee before they can apply for housing.
Welcome to WB Videos
In addition to the Welcome to Winter and Snow School Orientation trainings, you can get to know the different departments of WB by watching these videos: